How do I set up my email in Microsoft Outlook?
Back to emailFollow the steps below to set up your email correctly in Outlook (versions 2016, 2019 and Office 365). Use your own domain or email address instead of sample domain.co.uk or email@voorbeelddomein.nl.
- Open Outlook and click File in the upper left corner.
- Click Add Account.
- Enter your email and check the box: I want to set up my account manually. You can skip this and Outlook will try to find settings automatically.
- Click Connect.
- Then choose POP or IMAP
TIP for SATserver users: IMAP may need to be activated first through your account in the SATserver panel. In DirectAdmin and cPanel, IMAP is on by default. - Enter your password and complete the configuration.
- Don't encounter a success message? Then check the settings yourself:
Incoming email (POP3 / IMAP)
- Secure via POP3: port 995 (SSL/TLS on).
- Secure via IMAP: port 993 (SSL/TLS on).
! For a secure connection, a valid SSL/TLS certificate must be installed on mail.yourdomainname.com. Without a certificate you will get an error message. (Click for more information about an SSL certificate)
Outgoing e-mail (SMTP)
- Secured via STARTTLS: port 587 with STARTTLS.
- New alternative: SSL via port 465 - choose this if STARTTLS does not work.
Again, a valid SSL certificate must be active on mail.yourdomainname.com to avoid problems.
Additional tips
- Disable plain-text password authentication (SPA); Outlook often does not support it.
- Having connection problems? Temporarily deactivate your firewall (e.g. AVG, Norton, Avira). If it then works, set your firewall to allow mail.yourdomainname.com.
Does it still not work? Contact our customer service or call +31 (0)88-750 70 00. We are happy to help you.
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